Submitting a Dispute

Here are some steps to start the process. 

1.       Contact the Merchant before submitting your dispute to the branch, if your dispute falls in any of the below categories

• Goods and services not provided
• Cancelled recurring transaction
• Not as described or defective merchandise
• Credit not processed
• Card-activated telephone transaction
• Paid by other means

2.       Complete the Customer Dispute Form and e-mail to customersupporttci@scotiabank.com.

3.       If any additional information is required this will be requested via follow-up communication.

Please note, it is very important to complete and submit the documentation within 90 days of the disputed transaction; this process is extremely time-sensitive.