Contact Centre Delays
• Due to the current curfews and restrictions presently in place, the service levels at our contact centre and transaction processing centres have been significantly impacted.
• Our contact centre is currently only able to facilitate critical calls. Please also expect delays in processing times for transactions.
We apologize for the service disruptions and we are making every effort to optimise our service levels given the current constraints.

Scotiabank has announced changes to branch operations in an effort to protect customers and staff against the threat of the COVID 19 virus. Social distancing is being recommended as one of the best ways to slow down or stop the spread of the highly contagious disease.

To help contain the spread of the COVID-19 virus, we are making some changes to branch operations effective Monday, March 30, 2020.

We remind you that you can continue to complete your everyday banking, 24 hours a day, using our

ABM’s Scotia Online or the Scotia Mobile App to:

• Pay bills!
• Transfer funds!
• View account balances and transaction history!
• Download statements!

For additional information please call our contact centre at 646-946-5868.

In addition to the above, the Bank continues to execute enhanced cleaning, hygiene and sanitization protocols.

All customers are being encouraged to sign up for online banking and the new Scotia mobile banking, app which are available to customers free of cost and may be used anywhere 24 hours per day. Transactions that may be conducted using these channels include:

• Bill payment
• Loan payment
• Credit Card Payment
• Funds transfer between personal accounts or to any account at a local bank
• Review of account balance and account activity

Scotiabank continues to encourage customers to take the necessary precautions to safeguard their health and wellbeing as we manage through this difficult time.